---
title: Why isn't my module working properly?
description: Rarely, certain factors can prevent the video from streaming properly. If your video isn't playing, follow this troubleshooting guide.
---

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# Why isn't my module working properly?

## Rarely, certain factors can prevent the video from streaming properly. If your video isn't playing, follow this troubleshooting guide.

### **Steps:**

1\. Check your internet connection. A slow connection or a public network with firewalls will sometimes prevent the video from playing. 

2\. Try clearing your cache. (You can refer to our knowledge base for instructions based on your web browser [here](https://carexpsupport.engagedmd.com/hc/en-us/sections/13164698673947-Troubleshooting).)

3\. Try a different web browser. Sometimes, an outdated web browser can cause problems with the video. 

 

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